We would like to let our community know about an upcoming change behind the scenes at Katikati Medical Centre.
From Monday 16th February, our team will be transitioning to a brand-new Practice Management System (PMS). This is the software we use every day to provide your care – including clinical notes, prescriptions, referrals, tests results etc. All general practices in New Zealand use a PMS, and while this change will not directly affect you as a patient, it is a significant upgrade for our team.
Learning a new system while continuing to care for our community is a big undertaking, and we appreciate your understanding as we work through this.
What does this mean for appointments? During the week of Monday 16 February, we will be operationing at reduced capacity while our team adjusts to the new system and ensures it is being used safely and effectively. The following week will also have slightly reduced capacity, though less than the first week. Please be assured that we will remain open for our usual hours during this time.
Temporary closure for IT changeover. This is to allow the IT team to complete all necessary work required before we open on Monday 16 February.
Friday 13 February: The practice will close early at 4pm
Saturday 14 and Sunday 15 February: The practice will be closed. Our weekend Acute Clinic (8.30am – 12pm) will not be running.
If you require medical care during this time, please contact one of the following providers:
Accident and Healthcare in Tauranga
Open Monday to Sunday – 8am to 8pm
19 Second Avenue, Tauranga
Phone – 07 577 0010
Please contact the clinic for their fees
Telehealth and Virtual Appointments
For weekdays 9am – 10pm and public holidays 8am – 8pm
0800 7722 7587
Please see website for fees
For evening and overnight 5pm – 8am, weekends and public holidays 24hrs
0800 252 672
Please see website for fees
Healthline
24 hours, 7 days a week over the phone health service
Māori Clinicians are available if you are calling between 8am and 8pm
0800 611 116
Free service
Tauranga Hospital Emergency Department
24 hours, 7 days a week
829 Cameron Road, Tauranga
For visitors staying north of Waihi (including Waihi)
Anglesea Clinic Urgent Care
Open 24 hours, 7 days a week
Gate 1, 3 Thackeray Street, Hamilton
07 858 0800
Please contact the clinic for their fees
Patient Portal Update. As part of this change our current patient portal Health365 will no longer be available. We will be moving to a new patient portal called MyIndici. Patients affected by this change will be contacted by email prior to the changeover with clear instructions on what to expect and how to access the new portal.
In response to the recent ManageMyHealth security breach, MyIndici has supplied practices with a set of patient FAQs to help address questions about the MyIndici portal. If you would like a copy of these FAQs please contact reception.
We sincerely thank you for your patience and understanding during this transition. This upgrade is an important step in future-proofing our systems so we can continue to provide, safe, efficient, and high-quality care to our community.
